Hygistics Privacy Statement

Hygistics Privacy Statement

Effective Date: 2025-01-01

At Hygistics, we understand the importance of protecting the privacy and security of information collected through our healthcare-focused software and services. This Privacy Statement describes how Hygistics collects, uses, and safeguards information through our SaaS applications, including those used to monitor hand hygiene compliance, staff movement, and staff duress or assist events within healthcare environments.

1. Information We Collect

We collect data that is necessary to provide our services effectively and securely. This includes:

  • Personal Data: Information that may identify an individual, such as name, email address, phone number, device or badge IDs, and authentication credentials.
  • Operational Data:
    • Hand Hygiene Compliance: Events related to staff interaction with hand hygiene dispensers and corresponding role/location metadata.
    • Real-Time Location Data: Indoor positioning data from RTLS-enabled devices to monitor staff movement patterns and interactions.
    • Duress & Assist Events: Staff-initiated emergency or assistance alerts, including time, location, and associated response metrics.
  • Device and Usage Data: Information about the device used to access the app, IP address, app version, crash logs, and basic analytics related to system usage.

2. How We Use Information

  • Deliver, manage, and maintain the performance of our services.
  • Record and report on hand hygiene events, staff duress or assist incidents, and movement data for safety and compliance purposes.
  • Provide real-time alerting, system analytics, and operational dashboards.
  • Monitor and improve system performance, reliability, and usability.
  • Support customer service, training, and system configuration efforts.

3. Use of De-Identified Data

To support innovation and improve healthcare outcomes, Hygistics may use data in de-identified form. De-identified data does not contain personal identifiers and cannot reasonably be used to identify an individual.

We may use such de-identified data to:

  • Develop new features and optimize system performance.
  • Conduct aggregated usage and behavior analysis.
  • Generate industry benchmarking reports.
  • Publish case studies or participate in research collaborations.
  • Support commercial initiatives that do not involve selling data to advertisers or third parties for marketing purposes.
We never sell or share personal or de-identified data with third parties for marketing or advertising purposes.

4. Data Sharing and Disclosure

Hygistics does not sell or rent your data to third parties. We may share information only in the following limited circumstances:

  • Service Providers: We use trusted service providers (e.g., hosting, analytics, customer support) under strict data protection agreements.
  • Legal Requirements: If required to comply with applicable law, regulation, legal process, or government request.
  • Business Transfers: In the event of a corporate transaction (e.g., merger or acquisition), consistent with this policy.

5. Data Security

We implement industry-standard administrative, technical, and physical safeguards to protect the confidentiality, integrity, and availability of data. These measures include:

  • Encryption of data in transit and at rest.
  • Access controls and authentication protocols.
  • Regular vulnerability assessments and monitoring.

6. Data Retention

We retain personal and operational data only for as long as necessary to fulfill the purposes outlined in this Privacy Statement or as required by law or customer agreements. Customers may request data export or deletion upon termination of service, subject to applicable regulations and retention obligations.

7. User Rights

Depending on applicable law and contract terms, users or institutions may have the right to:

  • Access, update, or correct their data.
  • Request deletion or anonymization.
  • Object to certain types of processing.
  • Export a copy of their data.

All such requests can be directed to info@hygistics.com or handled through your designated system administrator.

8. Children's Privacy

Hygistics solutions are designed for use by healthcare professionals and institutions. Our systems are not intended for use by children under the age of 13, and we do not knowingly collect personal information from minors.

9. Changes to this Privacy Statement

We may update this Privacy Statement from time to time to reflect changes in our practices or legal obligations. Material changes will be communicated through the app, our website, or via email. Continued use of the services constitutes acceptance of the updated terms.

10. Contact Information

If you have any questions or concerns about this Privacy Statement or our data practices, please contact:

Hygistics, LLC
PO Box 72
Goochland, VA 23063
Email: info@hygistics.com